The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Locate and interpret information for a customer inquiry
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Log on to enterprise information system efficiently Completed |
Evidence:
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Analyse customer inquiry and plan to obtain the required information Completed |
Evidence:
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Identify sources of information within enterprise system Completed |
Evidence:
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Locate appropriate system screens efficiently Completed |
Evidence:
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Use appropriate codes to locate information Completed |
Evidence:
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Access information from other sources as necessary. Completed |
Evidence:
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Interpret information obtained to meet customer requirements Completed |
Evidence:
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Follow enterprise procedures to satisfy customer inquiry Completed |
Evidence:
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Observe legislation, codes, regulations and standards throughout transaction Completed |
Evidence:
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Record information for a customer transaction
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Access appropriate screen to initiate a transaction Completed |
Evidence:
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Enter all relevant information required for the transaction Completed |
Evidence:
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Enter appropriate commands to complete the transaction Completed |
Evidence:
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Information and commands are entered efficiently and accurately Completed |
Evidence:
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Check transactions for accuracy/errors before release Completed |
Evidence:
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Observe legislation, codes, regulations and standards throughout transaction Completed |
Evidence:
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Use help systems
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Identify sources of help for information systems problems or issues Completed |
Evidence:
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The identified source/s of help are accessed to resolve problems/issues. Completed |
Evidence:
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